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Privacy Policy
Please read this policy carefully. If you do not accept these terms, you are advised not to use the website. By continuing to use the website, you agree to be bound by these terms.
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1. Introduction
This privacy policy sets out how Frenzy Drama uses and protects any information that you give when you use this website. Frenzy Drama are committed to ensuring that your privacy is protected. This privacy policy applies to our use of any and all data collected by us or provided by you in relation to your use of the website.
Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Frenzy Drama may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.
This privacy policy should be read alongside, and in addition to, our Terms and Conditions, which can be found at:
https://www.frenzydrama.co.uk/termsandconditions
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This website uses cookies to track users’ interactions on the website.
This privacy policy applies only to the actions of Frenzy Drama and Users with respect to this website. It does not extend to any websites that can be accessed from this website including, but not limited to, any social media links we may provide.
2. Definitions
Within this privacy policy, the following definitions are used:
Data - collectively all information that you submit to Frenzy Drama via the website. This definition incorporates, where applicable, the definitions provided in the Data Protection Laws;
Cookies - a small text file which asks permission to be placed on your computer by this website. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site or page
Data Protection Laws - any applicable law relating to the processing of personal Data, including but not limited to the Directive 96/46/EC (Data Protection Directive) or the GDPR, and any national implementing laws, regulations and secondary legislation, for as long as the GDPR is effective in the UK;
Frenzy Drama, or us - Frenzy Drama Franchise Ltd, is registered in England and Wales under company registration number 11362404 whose registered address is 3 Sywell Avenue, Loughborough, LE11 4BU
GDPR - the General Data Protection Regulation (EU) 2016/679;
UK and EU Cookie Law - the Privacy and Electronic Communications (EC Directive) Regulations 2003 as amended by the Privacy and Electronxic Communications (EC Directive) (Amendment) Regulations 2011;
User or you - any third party that accesses the Website and is not either (i) employed by Frenzy Drama and acting in the course of their employment or (ii) engaged as a consultant or otherwise providing services to Frenzy Drama and accessing the Website in connection with the provision of such services; and
Website - the website that you are currently using, https://www.frenzydrama.co.uk, and any sub-domains of this site unless expressly excluded by their own terms and conditions.
3. What Data We Collect About You
We may collect the following data, which includes personal data, from you:
Name
Contact information such as email addresses and telephone numbers
Technical Data including IP address (automatically collected)
Demographic information such as postcode, preferences and interests
Web browser type and version (automatically collected)
Financial Data - bank account and payment card details
Transaction Data - details about services you have purchased from us
Other information relevant to customer surveys/offers
4. How We Collect Your Personal Data
We collect date in two ways; data provided by you to us and data that is automatically collected.
Frenzy Drama will collect your data in a number of ways, for example:
When you contact us through the website, by telephone, post, e-mail or through any other means
When you register with us and set up an account to receive our products/services
When you complete surveys that we use for research purposes
When you enter a competition or promotion through a social media channel
When you make payments to us, through this website or otherwise;
When you elect to receive marketing communications from us
When you use our services
To the extent that you access the website, we will collect your Data automatically, for example:
We automatically collect some information about your visit to the Website. This information helps us to make improvements to website content and navigation, and includes your IP address, the date, times and frequency with which you access the Website and the way you use and interact with its content
We will collect your Data automatically via cookies, in line with the cookie settings on your browser
5. How We Use Your Personal Data
Any or all of the Data may be required by us from time to time in order to provide you with the best possible service and experience when using our Website. Specifically, Data may be used by us for the following reasons:
Internal record keeping
Improvement of our products / services
Communication by email of marketing materials that may be of interest to you
From time to time, we may also use your information to contact you for market research purposes which may be done using email, telephone, or post. Such information may be used to update the website according to your interests.
We may use your Data for the above purposes if we deem it necessary to do so for our legitimate interests. If you are not satisfied with this, you have the right to object in certain circumstances.
For the delivery of direct marketing to you via e-mail, we'll need your consent, whether via an opt-in or soft-opt-in:
soft opt-in consent is a specific type of consent which applies when you have previously engaged with us (for example, you contact us to ask us for more details about a particular product/service, and we are marketing similar products/services). Under "soft opt-in" consent, we will take your consent as given unless you opt-out.
for other types of e-marketing, we are required to obtain your explicit consent; that is, you need to take positive and affirmative action when consenting by, for example, checking a tick box that we'll provide.
if you are not satisfied about our approach to marketing, you have the right to withdraw consent at any time.
When you register with us to receive our services, the legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.
We may use your Data to show you Frenzy Drama adverts and other content on other websites.
6. Disclosures of Your Personal Data
We do not share, sell, or distribute your data to third parties, except as contractually agreed with you, such as with our franchisees and teachers, or as stated in this Privacy Policy. We may disclose your personal data if we are required to do so by law, in connection with any legal proceedings, and in order to establish, exercise or defend our legal rights, or if otherwise legally permitted.
We may share your Data with the following groups of people for the following reasons:
Any of our group companies or affiliates - to ensure the proper administration of your website and business;
Our franchisees, employees, agents and/or professional advisors - to obtain advice from professional advisers;
Bookings and Payment processing
All bookings for our classes are made through ClassBiz and customers are required to register with them to book onto a class and make payments. Personal data is safeguarded and handled in accordance with recognised industry standards that comply with data protection law including the GDPR. You can refer to the ClassBiz Privacy Policy at:
https://classmanager.com/privacy/
7.Data Security
We are committed to ensuring that your information is secure. We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, personal data is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such system and are required to keep the information confidential.
We take appropriate steps to ensure a safe processing of personal data, however, we cannot guarantee the security of data transmitted through our website or by email. Any transmission is at your own risk.
Technical and organisational measures include measures to deal with any suspected data breach. If you suspect any misuse or loss or unauthorised access to your Data, please let us know immediately by contacting us via this e-mail address: office@frenzydrama.co.uk
8. Data Retention
Unless a longer retention period is required or permitted by law, we will only hold your Data on our systems for the period necessary to fulfil the purposes outlined in this privacy policy or until you request that the Data be deleted. Even if we delete your Data, it may persist on backup or archival media for legal, tax or regulatory purposes.
9. Your Legal Rights
Under certain circumstances, you have rights under data protection laws in relation to your personal data. These include the right to:
Request access to your personal data
Request correction of your personal data
Request erasure of your personal data
Object to processing of your personal data
Request restriction of processing your personal data
Request transfer of your personal data
Right to withdraw consent
You can see more about these rights at: https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/
If you wish to exercise any of the rights set out above, please email us at office@frenzydrama.co.uk
If you are not satisfied with the way a complaint you make in relation to your Data is handled by us, you may be able to refer your complaint to the relevant data protection authority. For the UK, this is the Information Commissioner's Office (ICO). The ICO's contact details can be found on their website at https://ico.org.uk/
It is important that the Data we hold about you is accurate and current. Please keep us informed if your Data changes during the period for which we hold it.
10. Third Party Links
Our website may from time to time, provide links to other websites of interest including our social media. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
11. Cookies
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
12. Types of Cookies
This Website may place and access certain Cookies on your computer.
Strictly necessary cookies. These are cookies that are required for the operation of our website. They help make a website usable by enabling basic functions like page navigation and access to secure areas of the website. The website cannot function properly without these cookies.
Analytical/performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
Functionality cookies. These are used to track visitors across websites. The intention is to display ads that are relevant and engaging for the individual user and thereby more valuable for publishers and third-party advertisers.
Targeting cookies. These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.
Cookies can be placed for a user’s session and will disappear as soon as the browser software is closed or the computer is turned off, or cookies may be persistent and will remain on the device.
13. Cookies We Use
Below is a list of the cookies that we use. We have tried to ensure this is complete and up to date, but if you think that we have missed a cookie or there is any discrepancy, please let us know.
We use strictly necessary cookies remember you and maintain your session whilst you are using our website.
We use analytical/performance cookies to help us analyse how users use the website.
We use functionality cookies to identify your computer and analyse traffic patterns on our website.
We use targeted cookies to enable us to show you adverts while you are browsing our website and other websites on the internet.
14. Analytics
We use tracking software provided by Google Analytics to monitor its visitors, and to better understand how they use the site. This software uses cookies to track visitors’ usage. The software will save a cookie to the user’s hard drive in order to track and monitor engagement and usage of the website. The cookie will not store, save or collect personal information.
Google’s Privacy Policy is available at http://www.google.co.uk/privacy.html. Users may opt-out from having their data collected by disabling the tracking.
15. Changes to the Policy
We reserve the right to change this Cookies Policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. You will be deemed to have accepted any changes to the terms of this Cookies Policy on your next visit of the website following the amendment.